Know Your Consumer Rights With Which?

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Travel Rights: flight delays

This week, hundreds of thousands of travellers trying to get home or away for Christmas found themselves stranded after drones closed the runways at Gatwick airport.

What are your rights if drones, bad weather or strike action leaves you stranded? What should you expect the airline to do to get you safely to your destination? If your flight is delayed, cancelled or overbooked, what should you do?
Compensation for delayed or cancelled flights is dependent on the reason for the delay and the length of notice passengers are given:
If the airline can prove
the delay was caused by ‘extraordinary circumstances’, no compensation is payable.
Extraordinary circumstances
are situations beyond the control of the airline, for example, security risk, political instability or severe weather that makes flying dangerous.
Although you are not entitled
to financial compensation for flight delays in these circumstances, you are entitled to the meals, refreshments, accommodation and hotel transfers depending on the length of your flight and delay.
If your flight’s delayed for at least two hours (depending on the length of the flight) your airline has to give you:
two free phone calls, faxes
or emails
free meals and refreshments
appropriate to the delay
free hotel accommodation
and hotel transfers if an overnight stay is required.
If your flight’s delayed for more than five hours you're entitled to choose between being rerouted on a different flight or getting a refund, just as if your flight had been cancelled.
For more advice on your rights following a delayed or cancelled flight, click here

Know Your Rights

Watch the video below

Peak shopping season is approaching and according to Which? 97% of us shoppers are using online customer reviews before we buy.

But can you always trust what you read?

Alex Neil, Managing Director of Home Products & Services at Which? came in to LBC Breakfast with Nick Ferrari to chat about Fake Reviews.