Know Your Consumer Rights With Which?

Which? ask the questions to help make the world a better place for consumers.

Which? provide advice to help you understand your rights as a consumer and navigate an increasingly complex world. Their impartial product reviews are the result of rigorous tests, based on real life needs. You can be confident a Which? recommendation is a recommendation you can trust.

Listen to the Consumer Hour on LBC, Sundays 8-9pm with Clive Bull to get unbiased advice on a whole range of consumer issues from Alex Neill, Managing Director of Home Products and Services at Which?

This week, we’re looking at faulty and dangerous products.

Find out more below….

Faulty and Dangerous products

Faulty goods
This week, we’re tackling faulty good and unsafe products. We can reveal the top ten items that get reported to Which? through our faulty goods tool, giving tips and advice on your consumer rights on refunds, repairs and returns.

Unsafe Products
Analysis of the most recent UK fire data shows over 3,200 fires caused by faulty appliances such as washing machines, tumble dryers and fridge freezers - equating to more than 60 fires a week on average. Worryingly, fire investigators could only identify crucial information about the brand or model of the appliance in 33 per cent of fires. We’re calling for manufacturers to use fire proof labelling on all of their appliances so that unsafe white goods can be identified and removed from consumers homes.

Use Which? if you are thinking of purchasing refrigeration appliances as we recently revealed that the backing on close to half (45%) of all fridges, freezers and fridge-freezers tested is made of plastic that poses a potential fire risk. Which? has applied don't buy status to 250 fridges, freezers and fridge freezers on our website and we are challenging manufacturers to remove potentially unsafe plastic backed refrigeration products from sale.

There must be fundamental changes to the product safety system. Manufacturers must stop making unsafe products and the Government and retailers simply have to do a far better job of getting anything identified as a risk off the shelves and out of people’s homes. 

Use our tools, tips and advice to protect you and your home.